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It is the policy of Xhunter Australia to have replacement items returned or replaced as quickly as possible in cases where the device or goods arrive non-functional at the customers delivery address.
Xhunter Australia allows the return of un-opened, as new products within 30 days of order shipment. In these cases, Xhunter Australia will freight a replacement item to the customer upon return of the original item.
However it remains the responsibility of the customer to ensure the faulty unit is returned to us for exchange.
Please choose carefully and read all of the relevant features and specifications on our website that relates to the desired product.
Or if needed, contact the office via email or phone to help with your choice of product, as Xhunter Australia does not allow returns simply because a customer has changed their mind about the purchase of a particular item.
Xhunter Australia cannot guarantee any returns of products that have been purchased as a result of a mistake.
Xhunter Australia handles warranty returns to the manufacturer on behalf of our customers.
Many items have a direct manufacturer warranty so you can contact the manufacturer directly regarding the item if there is a fault.
Check the warranty card with your particular item for replacement information before contacting Xhunter Australia.
Please take note of the following points regarding the return of goods:
Xhunter Australia and associated product manufacturers are not responsible for customers' failure to read or understand the owners manual.
Make sure you have read the instructions related to your purchased product and are familiar with the operation of your goods before asking for a return.